community
If you are unable to resolve your issue using the questions below, please contact us via 1:1 inquiry.
What are the business days and business hours for inquiries?
The business hours for all inquiries (WhatsApp, Gmail, and website) are as follows:
[Monday to Friday: 10:00 AM - 5:00 PM]
[Saturday: 10:00 AM - 1:00 PM]
[Closed on Sundays and public holidays]
Payment methods are credit card and PAYPAL .
If you have any questions about PAYPAL payment methods or if you are experiencing payment failures (errors), please check the following.
(Some credit card companies offer installment payment services, so please check with your credit card company.)
What are the differences between the sneaker versions?
Are there any plans to restock or resell products that were previously sold?
Some products may not be produced seasonally or may be out of stock due to circumstances at our suppliers or factories.
Once an item is out of stock, we cannot tell you when it will be restocked or sold again until it is posted on the website.
Thank you for your understanding.
Are the clothes of the highest quality?
For products other than sneakers, we select and sell the highest quality products from our business partners and factories.
In addition, the photos on the site have been provided by our business partners and factories, so we hope you will compare them with the genuine products and use them as a reference when making your purchase.
Do you have it in stock?
Generally, items listed on the site are not out of stock, but if they are out of stock, we will remove them from the site or change the display to show that some sizes are out of stock.
Also, due to the circumstances of our business partners, we cannot confirm stock availability until you place an order, so we appreciate your understanding!
I received a message that the item is out of stock. Can I exchange the item?
As per our company's regulations, if an item is out of stock, we will send you an email informing you that it is out of stock and cancel your order (refund your money).
Therefore, we are unable to accept exchanges.
Thank you for your understanding.
Standard shipping may be stopped by customs.
This varies depending on the product and the time of year , but on average it is around 20%.
Customs-compliant shipping allows for delivery without being stopped by customs in 99% of cases, but the shipping costs are relatively high.
You can assume that the delivery period will be roughly the same, but in the case of standard delivery, if your order is stopped by customs and you choose to have it re-delivered, you will have to wait the same amount of time again when you place your order.
*In rare cases, even if delivery is required, it may be stopped during periods when customs duties are stricter. Thank you for your understanding.
The tracking number and shipping number are not displayed.
What should I do if my item is stopped by customs?
If your order is caught by customs, you will receive a letter from customs. Please take a photo of the letter along with your order number and contact us.
Once we have confirmed the photo, we will respond.
If your item is stopped by customs, we will handle it in one of the following three ways.
① Free redelivery
② 100% full refund of product price
③ Customs clearance delivery
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① Free redelivery
If you request free redelivery to the same address, there is a high possibility that the package will be stopped again, so you will need to change the address.
If we do not have an address available, we will resend the item to the same address.
We would appreciate your understanding and consideration in advance.
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② 100% full refund of product price
In this case, we will refund the full amount of the item that was stopped by customs.
After the cancellation procedure, the refund or reflection will be as follows:
Credit card payment
The timing of refunds will vary depending on your card company, but on average, refunds will be reflected within 30 days or the following month from the date of cancellation.
PAYPAL
Refunds will be made to the payment method used for the original transaction.
If you paid with a credit or debit card, the refund will be made to your card within 30 days of cancellation. If you paid with your PayPal balance, the refund will be made to your PayPal balance within 3-5 business days of cancellation.
You can check the status of your refund at any time from your PayPal account, so please be sure to check.
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③ Customs clearance delivery
Customs-friendly shipping allows for delivery without being stopped by customs, but due to the high shipping costs, an additional fee is charged.
If you purchase 2 or more items, shipping is free.
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Please rest assured that there will be no problem if you simply ignore and discard the letter you received from customs.
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Customs is an organization that removes counterfeits, replicas, dangerous materials, etc. and is an organization that has no connection with our company.
Therefore, in reality, there are not many replica companies that will re-deliver products.
If the item is stopped by customs, it will be discarded by customs and our company will lose profits from one item.
However, we are taking this measure to ensure that our customers can use our services again with peace of mind.
We are doing our best to serve our customers, so we appreciate your understanding!
Refunds and cancellations are not reflected.
Credit card payment
The timing of refunds will vary depending on your card company, but on average, refunds will be reflected within 30 days or the following month from the date of cancellation.
PAYPAL
Refunds will be made to the payment method used for the original transaction.
If you paid with a credit or debit card, the refund will be made to your card within 30 days of cancellation. If you paid with your PayPal balance, the refund will be made to your PayPal balance within 3-5 business days of cancellation.
You can check the status of your refund at any time from your PayPal account, so please be sure to check.
Can I return, exchange or cancel my order?
■If there is a problem with the product, after receiving it, you must take a photo of the product and send the image via LINE or email within 7 days.
■Please note that if you wish to return or exchange a product for any reason, you will be responsible for the round-trip shipping costs.
■In the event of a return or refund due to customer reasons after the product has arrived, only the product price will be fully refunded.Thank you for your understanding in advance.
■ When exchange, return or cancellation is not possible
When your order has been shipped.
- If 7 days have passed since the product was delivered.
- Exchanges and returns will not be accepted for reasons such as incorrect text on accessories or tags, small scratches, damage to the box, slight stains, or the product being different from the image.
If there are signs of use on the product
- If the tab, label or packaging of the product has been removed.
Providing the highest quality in the industry
Brand
FASHION CLOTHING
ARRIVAL SNEAKERS
TRENDY BRAND BAG
ACCESSORIES
WATCH (Under preparation)
