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    COMMUNITY   community

    OUR SERVICES  Service information
FAQ

If you are unable to resolve your issue using the questions below, please contact us via 1:1 inquiry.

FAQ 목록

  1. QDo you provide in-store and telephone support?

    A
    We do not sell stock or retail products domestically or overseas, and we do not provide telephone support, so we appreciate your understanding.
  2. QPlease let us know the account ID you would like to contact.

    A

    GMAIL : reonshopstory@gmail.com

  3. Q

    Can you delete the conversation and personal information?

    A

    Valore Shop recognizes the importance of protecting personal information and will comply with the Act on the Protection of Personal Information and this privacy policy to ensure the protection of customer privacy.


    Definition of Personal Information


    Information relating to individual customers (hereinafter referred to as "personal information") refers to information that can identify the individual customer, such as the customer's name, address, telephone number, etc. It also includes information that can identify an individual when combined with other information.


    ■Temporary conversations on LINE, Gmail, etc. will not be exchanged and will be deleted after one year.


    ■Members' accounts and personal information will be deleted immediately upon cancellation of membership.


    ■In order to avoid any issues with our company, order information from non-members will be deleted after one year.


    ■In addition, please understand that valore shop will not pass on personal information to third parties and that all information is protected for the benefit of our customers. 

Providing the highest quality in the industry